Who should I contact if I have a gambling problem?

You can reach the zawgyi9 Support Team in Burmese 24/7 via Live Chat, or send an email to support@zawgyi9.mom. We handle every player's situation confidentially and can activate tools such as Self-Exclusion straight away.

21+ Only | Responsible Gaming

Your guide to responsible gaming at zawgyi9

Gaming should be fun, not something that harms your life. At zawgyi9 you have access to a full set of tools, limits, and support to help you stay in control.

Gaming and responsible play

zawgyi9 is a platform built for Myanmar players, and we always put player wellbeing and financial safety first. Online gaming is designed for entertainment, but for some players it can become hard to control. We understand this, which is why we provide a full range of tools to help players manage themselves.

Responsible gaming means deciding on a spending amount in advance and not going beyond it, setting time limits on your play, and recognising that gaming is only one part of life. At zawgyi9, all the information and tools players need to follow this approach are provided.

Our protection tools

Deposit Limits

Set your own daily, weekly, or monthly deposit cap. Once the limit is applied it takes effect immediately and you cannot deposit more than that amount.

Time-Out

Pause your gaming for 1 to 30 days. During the Time-Out period you cannot log in or make deposits.

Self-Exclusion

If you want a longer break, you can choose Self-Exclusion. Contact the Support Team to set a period of 6 months, 1 year, or longer.

Checking Your Gaming History

You can review your betting history and spending records. Knowing when and how much you have played helps you manage yourself better.

24/7 Support

If gaming is causing you problems, contact the zawgyi9 Support Team anytime via 24/7 Live Chat in Burmese. We are always ready to help.

Bonus Opt-Out

If you prefer to play without bonus offers, you can decline them. This way you can withdraw more freely without any wagering requirements attached.

21+ Requirement

21+

Only players aged 21 and above are allowed to play at zawgyi9

Minors participating in gambling causes legal and health problems. We carry out an age verification process when accounts are opened and can check again at any time if needed. Parents and guardians, please create a responsible environment to protect children and their digital safety.

Money Limits and Play Time Controls

How to Set Deposit Limits

You can control how much you deposit at zawgyi9 in the following ways—

Set a maximum daily deposit amount
Limit your weekly allowance
Adjust your monthly playing budget
Contact the Support Team and request it right away

Once a limit is set, the system will automatically prevent you from going over it.

Play Time Limits and Time-Out

You can use these options to track your play time and take a break—

Turn on alerts that appear when a session runs too long
Request a Time-Out period of between 1 and 30 days
Opt out of bonus offers during the Time-Out period
The period must expire before access is restored

The Support Team will confirm your play time limit within 24 hours.

Self-Exclusion — Block Your Own Account

If you feel you can no longer control your gambling, use Self-Exclusion straight away—

Request Self-Exclusion through Live Chat
Choose a period of 6 months, 1 year, 3 years, or permanently
Bonus emails will be stopped during the exclusion period
The deposit system will be closed immediately

Loss Limits

You can set a Loss Limit to manage your losses in advance—

Set a daily loss allowance
Limit your weekly loss amount
Once the limit is reached, play will stop automatically
Contact the Support Team to request this

Self-Check Questions

If you answer "yes" to 3 or more of the questions below, gambling may be causing problems in your life. Contact the Support Team right away.

Do you gamble without setting a budget in advance?
Do you keep playing because you want to win back money you lost?
Has gambling caused you to neglect your family, work, or health?
Have you ever borrowed money in order to gamble?
Have you tried to stop gambling but not been able to?
Have you ever hidden your gambling from your family?
Has gambling made you feel more angry, anxious, or sad?

Get Help If Gambling Is Becoming a Problem

Gambling is for entertainment only — it is not a way to solve life's problems. If gambling is affecting your finances, relationships, or mental health, contact the zawgyi9 Support Team immediately via 24/7 Live Chat. You can also email [email protected]. We are always ready to help in Burmese.

zawgyi9's Responsible Gambling Policy

Players and Platform — A Shared Responsibility

When it comes to responsible gambling at zawgyi9, both players and the platform share equal responsibility. We monitor players' gambling patterns and take active steps to help when we spot any harmful behaviour.

If the Support Team notices a pattern of unexpected losses, they will reach out to the player
If play sessions run too long, the system can send an alert
Players who need treatment can be referred to qualified professionals
Players' personal data and gambling history are protected with SSL encryption
A safe environment is maintained for all players without judgment

How to Keep Gambling Fun

Follow these principles to be a responsible player—

Set a budget before you play and stick to it
Plan your play time in advance — set a time limit
Remember that gambling is not a way to earn income
Always put your health, family and work first
When you lose, take a break instead of chasing losses
Find other ways to have fun with friends and family

zawgyi9 cares about players' lives

If you want to play responsibly, contact our Support Team, check our bonus offers, or read the FAQ page.

Questions about responsible gambling

Contact the zawgyi9 Support Team via Live Chat to request a daily, weekly, or monthly deposit limit. Once the limit is set, it takes effect immediately and you cannot deposit beyond that amount. To increase the limit you must wait 24 hours, but decreasing it takes effect right away.

Time-Out is a temporary break of 1 to 30 days. Once the period ends, you can access your account again as normal. Self-Exclusion is a longer closure — 6 months, 1 year, or permanent — and you cannot access your account until the exclusion period is over. Contact the Support Team if you need help.

You can reach the zawgyi9 Support Team in Burmese 24/7 via Live Chat, or send an email to [email protected]. We handle every player's situation confidentially and can activate tools such as Self-Exclusion straight away.

All tools on the zawgyi9 platform — deposit limits, loss limits, Time-Out, and Self-Exclusion — are completely free. Every player can use these tools at any time at no cost.

After the Self-Exclusion period ends, contact the Support Team and submit identity verification. We will reopen your account only once the period is fully complete, and player wellbeing is our priority throughout this process. If you do choose to return, we recommend setting new limits.

Only players aged 21 and above are allowed to play at zawgyi9. To prevent children from accessing your account, keep your password private, and if you share a device with family, log out after every session. Contact the Support Team if you have any questions about protecting children and digital safety.